Pet Hospital Client Concierge & Liaison

BluePearl Pet Hospital; Grand Rapids (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Trupanion pet insurance and associate*

Associate discounts on pet treatment

Career development programs

BluePearl University training

Continuing education allowance

Job summary

BluePearl Pet Hospital is seeking Veterinary Receptionists to join our team of veterinary professionals in Grand Rapids, MI. The role focuses on welcoming clients, providing guidance and support, and serving as a compassionate liaison between clients and the veterinary team.

You will communicate clearly, assess client needs on arrival, triage basic situations, confirm appointments, and assist with facilitating compassionate care for pets and their families.

Qualifications

• Customer service excellence and strong communication are essential.

Responsibilities

• Greet clients warmly and acknowledge them when entering the hospital.
• Maintain a friendly, calm, and approachable demeanor in person and on the phone.

Skills

Customer service

Clear communication

Compassionate listening

Calm demeanor

Client liaison

Job description

BluePearl Pet Hospital is seeking Veterinary Receptionists to join our team of veterinary professionals in Grand Rapids, MI. The role focuses on welcoming clients, providing guidance and support, and serving as a compassionate liaison between clients and the veterinary team.

You will communicate clearly, assess client needs on arrival, triage basic situations, confirm appointments, and assist with facilitating compassionate care for pets and their families.