Pet Hospital CSR - Part-Time Client Care & Scheduling

Community Veterinary Partners; Catonsville (MD); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Referral program

Job summary

Paradise Animal Hospital in Catonsville, MD is seeking a part-time Customer Service Representative to join our Client Service Team. The role involves coordinating patient schedules, communicating with clients by phone, text, and email, and using Impromed for EMR data entry.

Ideal candidates have at least 6 months of customer service experience, a professional work ethic, and a passion for delivering exceptional care to pets and their families. Evening and Saturday shifts are part of the schedule.

Qualifications

• Minimum of 6 months of customer service experience, preferably in a veterinary hospital.
• Strong communication skills and professional work ethic.
• Ability to prioritize and complete many tasks efficiently.
• Calm demeanor and passion for delivering exceptional care to clients and their pets.

Responsibilities

• Check patients in and out of the hospital.
• Handle client invoices and process payments.
• Answer multiple phone lines and respond to emails/texts.
• Relay communications between doctors and clients.
• Schedule appointments for exams and procedures.

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Impromed EMR

Job description

Paradise Animal Hospital in Catonsville, MD is seeking a part-time Customer Service Representative to join our Client Service Team. The role involves coordinating patient schedules, communicating with clients by phone, text, and email, and using Impromed for EMR data entry.

Ideal candidates have at least 6 months of customer service experience, a professional work ethic, and a passion for delivering exceptional care to pets and their families. Evening and Saturday shifts are part of the schedule.