Pet Hospital Concierge: Client Experience Lead

Petco Animal Supplies, Inc.; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Concierge for our Vetco Total Care hospital in Wichita. The role focuses on delivering exceptional customer care to clients and patients, representing the hospital’s mission and values, and supporting smooth daily operations.

Responsibilities include answering calls, scheduling appointments, greeting clients, coordinating with staff, and maintaining a clean, welcoming waiting area to ensure an outstanding client and patient experience.

Qualifications

• High school diploma is required.
• Must have at least 1 year of experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Must be compassionate and maintain professionalism in stressful situations.
• Strong telephone and computer skills.
• Team player willing to learn new techniques and treatments.

Responsibilities

• Answer the practice phone and route calls appropriately.
• Maintain hospital appointment calendar and online bookings.
• Greet visitors by name and manage waiting area.
• Assist in training of new staff and disseminate knowledge as required.
• Ensure waiting area is clean and well-stocked, with necessary materials.
• Confirm appointments by client’s preferred communication method.

Skills

Customer service

Communication

Teamwork

Telephone skills

Education

High School Diploma

Tools

Practice Management System

Job description

Petco Animal Supplies, Inc. is seeking a Concierge for our Vetco Total Care hospital in Wichita. The role focuses on delivering exceptional customer care to clients and patients, representing the hospital’s mission and values, and supporting smooth daily operations.

Responsibilities include answering calls, scheduling appointments, greeting clients, coordinating with staff, and maintaining a clean, welcoming waiting area to ensure an outstanding client and patient experience.