Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Midwest City (OK); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with Company Match

Paid Time Off and Holidays

Disability Insurance (Short & Long‑Wee

FSA/HSA Options

Parental Leave

Job summary

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to manage the flow of clients and pets, support the veterinary team, and ensure friendly, efficient service. The CSC educates clients about wellness plans, handles intake tasks, and schedules appointments while maintaining accurate records.

This role emphasizes frontline hospitality and team collaboration. The CSC will promote preventive care, assist with documentation, and contribute to a welcoming clinic

Qualifications

• Ability to multi-task in a fast-paced environment.
• Excellent English communication skills.
• Strong organizational abilities and attention to detail.
• Solid problem solving and decision making.
• Customer-service oriented with a friendly demeanor.
• Ability to follow instructions and complete documentation accurately.
• Mathematical ability: add, subtract, and multiply.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Actively promote hospital services and route clients for optimal care.
• Educate clients about wellness plans and pet health needs.
• Provide professional, efficient, and courteous service at all times.
• Assist with intake, data entry, and invoicing; schedule follow-ups.
• Manage opening/closing procedures and basic finances.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to manage the flow of clients and pets, support the veterinary team, and ensure friendly, efficient service. The CSC educates clients about wellness plans, handles intake tasks, and schedules appointments while maintaining accurate records.

This role emphasizes frontline hospitality and team collaboration. The CSC will promote preventive care, assist with documentation, and contribute to a welcoming clinic