Pet Clinic Client Experience Coordinator

Banfield Pet Hospital; Noblesville (IN); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Retirement Plans

Student Debt Relief Program (for FT DV

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Life Insurance

Disability Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Parental Leave

Continuing Education Allowance

Three Free Optimum Wellness Plans for

Exclusive Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, maximize veterinary team productivity, and ensure excellent communication with clients and staff.

The role emphasizes greeting pets and clients, educating families about wellness plans and services, and handling documentation, scheduling, and finances in a friendly, efficient hospital environment.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience preferred.
• Medical background (veterinary technician, human healthcare, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Communication Skills

Client Service Skills

Time Management

Prioritization

Education

High School Diploma or equivalent preferred

One year of related experience preferred

Medical background preferred

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, maximize veterinary team productivity, and ensure excellent communication with clients and staff.

The role emphasizes greeting pets and clients, educating families about wellness plans and services, and handling documentation, scheduling, and finances in a friendly, efficient hospital environment.