Pet Hospital Client Experience Lead

Banfield Pet Hospital; West Palm Beach (FL); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth retirement plans

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Life Insurance

Disability Insurance

HSA

Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Exclusive Pet Wellness Benefits

Discounts on Products and Services

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize veterinary team productivity, and ensure clear communication with clients and associates. The role aims to educate clients about preventive care and wellness plans while guiding the front-desk flow, documentation, and appointment scheduling to deliver a welcoming experience.

The CSC will assist with admissions, provide instructions and invoices, and manage opening/closing procedures,

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Multitasking

Fluent English

Organizational Skills

Problem Solving

Math Aptitude

Computer Skills

Education

High School Diploma

18+ Years Old (Radiography)

Customer Service Experience

Medical Terminology Training (preferred)

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize veterinary team productivity, and ensure clear communication with clients and associates. The role aims to educate clients about preventive care and wellness plans while guiding the front-desk flow, documentation, and appointment scheduling to deliver a welcoming experience.

The CSC will assist with admissions, provide instructions and invoices, and manage opening/closing procedures,