Pet Hospital Client Services Coordinator

Banfield Pet Hospital; Monument (CO); On-site; USD 32,000 - 43,000; Full time

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive patient flow, support the veterinary team, and deliver outstanding client service in a welcoming hospital setting. This role emphasizes effective communication with clients and associates and contributes to repeat visits and referrals.

The CSC will educate clients about wellness plans, preventative care, and hospital services while assisting with intake, documentation, and scheduling to ensure smooth daily operations.

Qualifications

• Competencies include leadership, customer focus, communication, integrity and time management.
• Ability to multi-task and manage flow of clients and pets efficiently.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Coordinate care to maximize productivity of the veterinary team.
• Provide exceptional service and educate clients about wellness plans and services.
• Assist with intake, documentation, and scheduling.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Communication Skills

Client Service Skills

Time Management

Multi-tasking

Organizational Ability

Problem Solving

Intellectual Ability

Mathematical Ability

Computer Skills

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive patient flow, support the veterinary team, and deliver outstanding client service in a welcoming hospital setting. This role emphasizes effective communication with clients and associates and contributes to repeat visits and referrals.

The CSC will educate clients about wellness plans, preventative care, and hospital services while assisting with intake, documentation, and scheduling to ensure smooth daily operations.