Pet Care Client Experience Coordinator

Banfield Pet Hospital; Arvada (CO); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive the client and pet flow, maximize the veterinary team’s productivity, and ensure clear communication with clients and associates. The role emphasizes friendly, efficient service and promoting wellness plans.

The CSC educates clients about pet health, coordinates appointments, manages documentation, and supports billing and retail activities. A positive, organized individual with strong English communication is preferred.

Qualifications

• Fluent written and verbal English; strong communication with clients.
• Ability to manage multiple tasks and prioritize in a fast-paced hospital setting.
• Customer-focused with a positive, friendly demeanor.
• High school diploma or equivalent required; medical background preferred.

Responsibilities

• Guide flow of clients and pets through the hospital to maximize productivity and client satisfaction.
• Promote hospital services and educate clients on wellness plans.
• Provide exceptional service, greet clients, and ensure comfort for pets.
• Handle documentation, appointment scheduling, and billing processes.

Skills

Customer Focus

Communication Skills

Time Management

Multi-tasking

Problem Solving

Education

High School Diploma

Tools

MS Office

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive the client and pet flow, maximize the veterinary team’s productivity, and ensure clear communication with clients and associates. The role emphasizes friendly, efficient service and promoting wellness plans.

The CSC educates clients about pet health, coordinates appointments, manages documentation, and supports billing and retail activities. A positive, organized individual with strong English communication is preferred.