Pet Care Client Experience Coordinator

Marsveterinary; Glen Carbon (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan (401k/Roth)

Paid Time Off

Wellbeing Resources

Life Insurance

Disability Insurance

Flexible Spending Accounts

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, coordinate care, and maximize hospital productivity while delivering friendly, attentive service. The role emphasizes client education and effective communication to support wellness plans and return visits.

The CSC promotes a welcoming environment, handles documentation, scheduling, and invoice processing, and supports the veterinary team’s efficiency and patient care goals.

Qualifications

• High school diploma or equivalent preferred.
• One year of related experience preferred, customer service beneficial.

Responsibilities

• Live and exemplify the Five Principles of Mars in self and team.
• Recruit new clients by promoting hospital services and routing clients and pets for optimal care.
• Maximize pet visits by running a productive hospital aligned with wellness plan needs.
• Provide professional, efficient, and exceptional service at all times; educate clients about pet health.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Client Service

Organizational Ability

Integrity & Trust

Multi-tasking

Education

High School Diploma or equivalent preferred

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, coordinate care, and maximize hospital productivity while delivering friendly, attentive service. The role emphasizes client education and effective communication to support wellness plans and return visits.

The CSC promotes a welcoming environment, handles documentation, scheduling, and invoice processing, and supports the veterinary team’s efficiency and patient care goals.