Pet Hospital Client Experience Lead

A Caring Doctor (North Carolina), P.C.; Morehead City (NC); On-site; USD 2,066,400 - 2,438,352; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Plan

Student Debt Relief Program

Paid Time Off & Holidays

Disability & Life Insurance

Job summary

Banfield Pet Hospital in the United States seeks a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure excellent client communication. The role focuses on education, efficiency, and friendly service to encourage repeat visits and referrals.

Responsibilities include front-desk coordination, documenting patient histories, and assisting with appointments, invoicing, and product sales while maintaining a welcoming hospital environment.

Qualifications

• Fluent English communication with clients and team members.
• Ability to multi-task and manage competing priorities.
• Strong listening and documentation skills.
• Professional, courteous client interactions and problem solving.
• Proficiency with standard office software and patient records systems.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Educate clients about services and wellness plans to encourage visits and referrals.
• Provide exceptional, efficient service and ensure clients and pets are comfortable in the hospital.
• Complete required documentation and enter pet histories accurately in the system.
• Assist with scheduling, invoicing, and processing prescriptions and retail items.
• Maintain accurate balances and follow opening/closing procedures.

Skills

Customer focus

Communication skills

Time management

Team collaboration

Problem solving

Initiative

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital in the United States seeks a Client Service Coordinator to manage client and pet flow, support the veterinary team, and ensure excellent client communication. The role focuses on education, efficiency, and friendly service to encourage repeat visits and referrals.

Responsibilities include front-desk coordination, documenting patient histories, and assisting with appointments, invoicing, and product sales while maintaining a welcoming hospital environment.