Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Owasso (OK); On-site; USD 42,981,000 - 53,589,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

401(k) and Roth

Student Debt Relief Program

Paid Time Off and Holidays

Dental Insurance

Job summary

Banfield Pet Hospitals seeks a Client Service Coordinator to optimize client and pet flow, enhance productivity of the veterinary team, and ensure welcoming, efficient care. The role emphasizes education on wellness plans and hospital services, along with accurate documentation and front-desk support.

Ideal candidates demonstrate excellent communication, multi-tasking, and a strong customer-service mindset, with at least a high school diploma. Weekend/evening hours may apply.

Qualifications

• Fluent English communication, strong written and verbal skills.
• Ability to multi-task and manage multiple client interactions.
• Comfort with basic computer software and hospital systems.

Responsibilities

• Drive client and pet flow through the hospital to maximize team productivity.
• Promote services and educate clients on wellness plans and hospital offerings.
• Provide exceptional service, assist with appointments, and process invoices as needed.
• Support cash handling and front-desk administrative tasks.

Skills

Communication Skills

Client Service Skills

Leadership

Customer Focus

Integrity & Trust

Time Management

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospitals seeks a Client Service Coordinator to optimize client and pet flow, enhance productivity of the veterinary team, and ensure welcoming, efficient care. The role emphasizes education on wellness plans and hospital services, along with accurate documentation and front-desk support.

Ideal candidates demonstrate excellent communication, multi-tasking, and a strong customer-service mindset, with at least a high school diploma. Weekend/evening hours may apply.