Pet Hospital Client Experience Specialist

Banfield Pet Hospital; High Point (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Mental Health Resources

Continuing Education Allowance

Life Insurance

Disability Insurance

Back-Up Child/Elder Care

Job summary

Banfield Pet Hospitals in High Point, NC is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and educate clients on wellness plans. This role emphasizes exceptional service, efficient hospital operations, and proactive client communication.

The CSC will handle documentation, scheduling, and invoicing while promoting Optimum Wellness Plans and ensuring a welcoming experience for clients and their pets.

Qualifications

• High School Diploma or equivalent required.
• Excellent communication and customer service skills.
• Ability to multi-task and manage flow of clients and pets.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize productivity of the veterinary team.
• Educate clients about wellness plans and services.
• Assist with documentation, invoices, and scheduling.
• Provide professional, courteous service at all times.

Skills

Customer Focus

Communication

Time Management

Organizational Skills

Problem Solving

Client Service

Integrity & Trust

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospitals in High Point, NC is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and educate clients on wellness plans. This role emphasizes exceptional service, efficient hospital operations, and proactive client communication.

The CSC will handle documentation, scheduling, and invoicing while promoting Optimum Wellness Plans and ensuring a welcoming experience for clients and their pets.