Client Experience & Pet Care Coordinator

Banfield Pet Hospital; Mechanicsburg (Cumberland County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Student debt relief for DVMs

Paid time off

Mental health resources

Life insurance

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, maximize veterinary team productivity, and maintain a welcoming environment. The role emphasizes clear communication with clients and associates, and coordination of care to encourage repeat visits and referrals.

The CSC educates clients about preventive care, wellness plans, and hospital services, while assisting with check-in, records, and invoicing. A positive, professional demeanor is required.

Qualifications

• Excellent written and verbal communication in English.
• Ability to multi-task in a fast-paced veterinary hospital.
• Strong client service focus with a proactive attitude.
• Demonstrates professional integrity and trust with clients and team.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Recruit new clients by promoting hospital services and routing clients to maximize productivity.
• Maximize the number of pets seen by ensuring a productive hospital flow.
• Provide exceptional service, welcome clients and pets, and educate them on pet health.

Skills

Leadership

Communication skills

Client service skills

Integrity & trust

Time management

Listening

Problem solving

Multi-tasking

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, maximize veterinary team productivity, and maintain a welcoming environment. The role emphasizes clear communication with clients and associates, and coordination of care to encourage repeat visits and referrals.

The CSC educates clients about preventive care, wellness plans, and hospital services, while assisting with check-in, records, and invoicing. A positive, professional demeanor is required.