Pet Hospital Client Experience Coordinator

Brief Media, Inc.; Lewisville (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Pet insurance

Staff discounts

Continuing education allowance

Paid time off

Leadership development programs

Job summary

BluePearl Pet Hospital in North Dallas, TX is seeking an experienced Client Service Coordinator to be the first point of contact for clients. You will greet arrivals with warmth and professionalism, listen compassionately, and ensure accurate appointment information and pet prep guidance.

Responsibilities include assessing emergencies, handling non-patient inquiries, and supporting grieving clients with resources, while coordinating with the care team to maintain a compassionate client

Responsibilities

• Greet clients at the hospital entry with friendly eye contact and a warm, professional acknowledgment.
• Speak clearly, slowly, and calmly in person and on the phone so clients understand.
• Assess each arriving client and pet's condition and determine if an emergency is 'stat' or 'standard'.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance and provide accurate prep instructions for pets.
• Offer emotional support and resources to grieving clients with discretion.
• Serve as liaison between clients and service agencies during handling of pet remains to ensure a compassionate process.

Job description

BluePearl Pet Hospital in North Dallas, TX is seeking an experienced Client Service Coordinator to be the first point of contact for clients. You will greet arrivals with warmth and professionalism, listen compassionately, and ensure accurate appointment information and pet prep guidance.

Responsibilities include assessing emergencies, handling non-patient inquiries, and supporting grieving clients with resources, while coordinating with the care team to maintain a compassionate client