Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Latham (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Employee Discounts

Pet Wellness Plans for Staff Pets

Job summary

Banfield Pet Hospital in Latham, NY is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, efficient care. You will educate clients on Optimum Wellness Plans, assist with intake and checkout, and help schedule future visits.

The role emphasizes excellent communication, multitasking, and a welcoming attitude in a busy hospital environment.

Qualifications

• High school diploma or equivalent required with customer service experience preferred.
• Strong written and verbal communication in English with professional demeanor.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Comfortable using standard computer software and hospital software systems.
• Prior exposure to veterinary or healthcare settings is a plus.

Responsibilities

• Guide clients and their pets through the hospital flow for efficient service.
• Promote services, educate clients about wellness plans and hospital offerings.
• Enter patient data and ensure accurate documentation and records.
• Handle payments, invoices, and scheduling with accuracy and courtesy.
• Provide exceptional customer service and maintain a welcoming atmosphere.

Skills

Customer focus

Communication

Time management

Multitasking

Computer skills

Education

High School Diploma or equivalent

Tools

MS Word/Excel

CRM software

Job description

Banfield Pet Hospital in Latham, NY is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, efficient care. You will educate clients on Optimum Wellness Plans, assist with intake and checkout, and help schedule future visits.

The role emphasizes excellent communication, multitasking, and a welcoming attitude in a busy hospital environment.