Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Lake Forest (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Parental Leave

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive patient flow, maximize veterinary team productivity, and ensure excellent client interaction in a welcoming hospital environment.

You will educate clients on preventive care, wellness plans, and hospital services while maintaining accurate records and supporting appointment scheduling. The role emphasizes teamwork, customer focus, and efficient service delivery.

Qualifications

• High school diploma or equivalent preferred.
• One year of related experience preferred with customer service.
• Strong written and verbal communication skills.

Responsibilities

• Live and exemplify Banfield's Five Principles in daily work.
• Promote hospital services and guide clients and pets to optimize care.
• Educate clients about wellness plans and preventive care.
• Greet clients and ensure a welcoming hospital experience.
• Enter patient information and manage appointments and invoices.
• Assist with scheduling and follow-up communications.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Multi-tasking

Integrity & Trust

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive patient flow, maximize veterinary team productivity, and ensure excellent client interaction in a welcoming hospital environment.

You will educate clients on preventive care, wellness plans, and hospital services while maintaining accurate records and supporting appointment scheduling. The role emphasizes teamwork, customer focus, and efficient service delivery.