Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; California; Presencial; USD 27.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) Retirement Plans

Student Debt Relief Program

Paid Time Off

Descripción de la vacante

Banfield Pet Hospital in California is seeking a Client Service Coordinator to help drive the flow of clients and pets, maximize the veterinary team's productivity, and ensure friendly, efficient service for every client and patient.

This entry level or experienced role emphasizes educating clients about Optimum Wellness Plans, completing necessary registrations, handling invoices, and supporting veterinarians while maintaining a welcoming hospital environment.

Formación

• High School Diploma or equivalent preferred.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsabilidades

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.

Conocimientos

Customer Focus

Communication Skills

Time Management

Organizational Ability

Problem Solving

Language - English

Educación

High School Diploma or equivalent preferred

Herramientas

Microsoft Word

Excel

Access

Outlook

Descripción del empleo

Banfield Pet Hospital in California is seeking a Client Service Coordinator to help drive the flow of clients and pets, maximize the veterinary team's productivity, and ensure friendly, efficient service for every client and patient.

This entry level or experienced role emphasizes educating clients about Optimum Wellness Plans, completing necessary registrations, handling invoices, and supporting veterinarians while maintaining a welcoming hospital environment.