Veterinary Receptionist / Client Service Representative

Western-Veterinary-Partners-1; Los Gatos (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability

Employee Assistance Program

401k with company match

Paid time off

Job summary

The Whole Pet Vet Hospital & Wellness Center in Los Gatos, CA is seeking an outgoing Client Service Representative to greet clients, manage appointments, and support daily patient flow. You will handle multi-line phones, process transactions, and provide compassionate service in a fast-paced, team-oriented environment.

Ideal candidates are friendly, detail-oriented, highly organized, and committed to Fear Free handling and excellent client experiences.

Qualifications

• Minimum 2+ years in a customer-facing role, preferably in veterinary front desk or healthcare settings.
• Must be able to manage a multi-line phone system and assist in-person clients.
• Proficiency in handling transactions and coordinating calendars with a compassionate service mindset.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow to ensure smooth operations.
• Handle multi-line phone system and in-person client interactions.

Skills

Customer service experience

Front desk experience

Fear Free Certification

Phone handling

Payment processing

Team orientation

Communication skills

Job description

Veterinary Receptionist / Client Service Representative

The Whole Pet Vet Hospital & Wellness Centeris seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 24 - $26 per hour, for each hour worked
• This is a full-time position with a 5/8 schedule and availability needed Monday through Friday and 2 weekend inventory days per year.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with choice of United Healthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program
• 401k with company match starting in 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Fear Free Certification or willingness to become certified
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

About us:

The Whole Pet Vet Hospital and Wellness Center in Los Gatos, CA is a modern, progressive practice offering integrative care including rehab and acupuncture. We practice Fear Free handling to ensure the comfort and well-being of our patients during their visits. Our team approaches every aspect of our patients’ wellness to provide the highest quality, comprehensive care. We are proud to meet not only the needs of our patients through excellent medicine and service, but also the needs of our team by prioritizing a positive culture and work-life balance.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$24 - $26 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.