Compassionate Veterinary Receptionist & Scheduler

Wellhaven-Pet-Health; Grants Pass (OR); On-site; USD 22,000 - 28,000; Full time

Job summary

WellHaven Pet Health in Grants Pass, Oregon, is seeking a Receptionist to welcome clients and convert calls into appointments, supporting the veterinary team with scheduling and service excellence. As the first point of contact, you’ll greet clients, manage the appointment queue, promote care options, handle basic cashier duties, and ensure accurate records.

Strong communication, multitasking, and a friendly demeanor are essential.

Qualifications

• Customer service experience in front desk or call center is preferred.
• Ability to convert calls into booked appointments with empathy.
• Comfort with basic cashier duties and record-keeping.
• Willingness to work onsite with flexible shifts including weekends.

Responsibilities

• Convert incoming client calls into scheduled appointments.
• Greet clients and patients, ensuring a welcoming experience.
• Manage appointment scheduling and patient flow with the veterinary team.
• Promote care plans and services during calls to encourage preventive care.
• Handle cashier duties and maintain accurate medical charts.

Skills

Phone etiquette

Communication

Multitasking

Typing 40+ wpm

Customer service

Scheduling software

MS Office

Learning new software

Education

High School Diploma or equivalent

Tools

PIMs

Scheduling software

MS Office

Job description

WellHaven Pet Health in Grants Pass, Oregon, is seeking a Receptionist to welcome clients and convert calls into appointments, supporting the veterinary team with scheduling and service excellence. As the first point of contact, you’ll greet clients, manage the appointment queue, promote care options, handle basic cashier duties, and ensure accurate records.

Strong communication, multitasking, and a friendly demeanor are essential.