Pet Care Concierge & Appointment Specialist

Kelsoveterinarian; Kelso (WA); Ibrido; USD 26.000 - 32.000; Tempo pieno

Descrizione del lavoro

WellHaven Pet Health in Washington state is seeking a friendly Receptionist to be the first contact for clients. You will convert calls into appointments, greet clients and patients, and ensure a welcoming front-desk experience.

This role requires multitasking in a fast-paced setting, data entry, and basic computer skills. You will work onsite, with shifts including weekends, evenings, and holidays, and support cashier duties and client education on services.

Competenze

• High School Diploma or equivalent.
• 1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment.
• 1+ years of experience working with computers (typing, email, other software).
• Veterinary experience a plus, but not required.

Mansioni

• Convert incoming clients calls into scheduled appointments, utilizing effective communication, relationship-building, and problem-solving skills.
• Greet clients and patients positively, and in a friendly manner, ensuring every client feels welcome when they call or arrive.
• Maximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments to ensure optimal veterinary care for pets.
• Promote the practice’s Care Companion Plans and services during calls, educating clients and encouraging them to take advantage of preventive care options.
• Administer essential receptionist duties, including patient intake and discharge, while ensuring smooth transitions for every call-to-appointment process.

Conoscenze

Customer service

Phone handling

Multi-tasking

Data entry

Empathy

Formazione

High School Diploma or equivalent

Strumenti

MS Office

Scheduling software (PIMs)

Email systems

Descrizione del lavoro

WellHaven Pet Health in Washington state is seeking a friendly Receptionist to be the first contact for clients. You will convert calls into appointments, greet clients and patients, and ensure a welcoming front-desk experience.

This role requires multitasking in a fast-paced setting, data entry, and basic computer skills. You will work onsite, with shifts including weekends, evenings, and holidays, and support cashier duties and client education on services.