Pet Health Concierge & Client Services Pro

VCA Animal Hospitals, Inc; Town of Hartford (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

Paid sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals, Inc. seeks an experienced Client Service Representative to be the friendly face of the practice. You will greet visitors, answer calls, guide pets and owners to exam rooms, and help manage medical records in a fast-paced environment.

Your role includes scheduling appointments, confirming visits, processing payments, presenting services, and advising on pet care, heartworm prevention, and flea control. Excellent communication and a caring, professional demeanor are essential.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Job description

VCA Animal Hospitals, Inc. seeks an experienced Client Service Representative to be the friendly face of the practice. You will greet visitors, answer calls, guide pets and owners to exam rooms, and help manage medical records in a fast-paced environment.

Your role includes scheduling appointments, confirming visits, processing payments, presenting services, and advising on pet care, heartworm prevention, and flea control. Excellent communication and a caring, professional demeanor are essential.