Pet Health Concierge & Client Care Coordinator

VCA Inc.; Johnston (RI); On-site; USD 22,262 - 28,461; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Mental Health and Well-Being Resources

Continuing Education Allowance

Job summary

VCA Inc. is seeking a Client Service Coordinator in Johnston, RI, to efficiently manage client and pet flow through the hospital. This role is essential for maximizing the productivity of the veterinary medical team while ensuring excellent service and communication with clients.

The ideal candidate will be responsible for educating clients on pet health needs, assisting with documentation, managing finances, and supporting the care of various pets. A strong background in customer service and a high school diploma or equivalent are preferred.

Qualifications

• High school diploma or equivalent preferred.
• One year related experience required; customer service preferred.
• Medical background with medical terminology training preferred.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize productivity of veterinary medical team.
• Educate clients about pet health needs and hospital services.

Skills

Customer service

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

Computer

Job description

VCA Inc. is seeking a Client Service Coordinator in Johnston, RI, to efficiently manage client and pet flow through the hospital. This role is essential for maximizing the productivity of the veterinary medical team while ensuring excellent service and communication with clients.

The ideal candidate will be responsible for educating clients on pet health needs, assisting with documentation, managing finances, and supporting the care of various pets. A strong background in customer service and a high school diploma or equivalent are preferred.