Pet Health Client Services Coordinator

Banfield Pet Hospital; Evansville (IN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (401k)

Paid time off

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to manage the flow of clients and pets, maximize veterinary team productivity, and ensure clear communication with clients and staff. You will promote wellness plans, educate clients, and help schedule appointments in a welcoming hospital environment.

The role requires strong English communication, ability to multi-task, and a customer-focused attitude. Weekend/evening hours may be required as part of the shift pattern.

Qualifications

• Excellent customer service and communication skills required.
• Ability to multi-task and manage client/pet flow.
• Strong organizational and problem-solving abilities.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Educate clients about health plans and hospital services.
• Provide exceptional service and ensure clients and pets are comfortable.
• Assist with documentation, invoicing, and appointment scheduling.
• Maintain accurate opening/closing procedures and financial records.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care & OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Multi-tasking

English Communication

Organizational Ability

Problem Solving

Client Service

Intellectual Ability

Mathematical Ability

Computer Skills (Word, Excel, Outlook)

Education

High School Diploma or equivalent preferred

Medical terminology training preferred

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to manage the flow of clients and pets, maximize veterinary team productivity, and ensure clear communication with clients and staff. You will promote wellness plans, educate clients, and help schedule appointments in a welcoming hospital environment.

The role requires strong English communication, ability to multi-task, and a customer-focused attitude. Weekend/evening hours may be required as part of the shift pattern.