Pet Groomer & Salon Trainer — Lead & Develop Talent

PetSmart, Inc.; Tampa (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) delivers professional grooming services and leads a high-performing team, upholding the company’s vision, values, and strategy with a focus on pet care and quality outcomes.

The role develops bathers and new stylists through the grooming program, ensuring safety and compassionate care while driving salon sales and excellent customer experience. This is a full-time role with evenings and weekends required.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Develops new and existing associates through bather and/or stylist certification process.
• Identifies candidates internally to attend academy training to become stylists.
• Delegate and validate completion of daily tasks for salon.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.
• Greets and supports pet parents, answers questions and recommends wellness solutions.
• Engages with pet parents at checkout to drive rebooking.
• Promotes opportunities to grow salon sales and meet targets.
• Maintains store standards and ensures clean, sanitary salon operations.

Skills

Grooming experience

Tools & equipment

Computer skills

Communication

Under pressure

Organization

Tools

Booking system

Grooming tools

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) delivers professional grooming services and leads a high-performing team, upholding the company’s vision, values, and strategy with a focus on pet care and quality outcomes.

The role develops bathers and new stylists through the grooming program, ensuring safety and compassionate care while driving salon sales and excellent customer experience. This is a full-time role with evenings and weekends required.