Pet Front Desk Specialist - Fear Free Care

Longmont, CO; Longmont (CO); Hybride; USD 42 000 - 50 000; Plein temps

Avantages offerts par ce poste

Health insurance

PTO

401k / retirement

Fear Free certification after 90 days

Vision insurance

Referral program

Résumé du poste

Family Pet Hospital in Longmont, CO is seeking a friendly Client Care Professional for the front desk. You will greet clients and pets, manage the schedule, check clients in and out, handle payments, and keep the lobby running smoothly even when it is busy or emotional.

We value calm, compassionate communication and teamwork. Training is provided for practice software and veterinary terms, and we emphasize Fear Free care.

Qualifications

• Front desk role handling schedule, check-in/out, and payments.
• Ability to remain calm and supportive with clients during emotional moments.
• Willingness to learn veterinary terminology and software; training provided.

Responsabilités

• Greet clients and pets when they arrive or call
• Schedule appointments and collect patient and client information
• Prepare client forms and records before appointments
• Inform the medical team when patients arrive and pass along details
• Handle check-out, including charges and follow-up scheduling
• Complete end of day cash reconciliation
• Update reminders and client records
• Identify urgent needs and escalate appropriately

Connaissances

Reading the room

Clear communication

Dependable

Practice management software

Veterinary terminology (plus)

Outils

Practice management software

Description du poste

Family Pet Hospital in Longmont, CO is seeking a friendly Client Care Professional for the front desk. You will greet clients and pets, manage the schedule, check clients in and out, handle payments, and keep the lobby running smoothly even when it is busy or emotional.

We value calm, compassionate communication and teamwork. Training is provided for practice software and veterinary terms, and we emphasize Fear Free care.