Client Care Professional

Longmont, CO; Longmont (CO); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health insurance

PTO

401k / retirement

Fear Free certification after 90 days

Vision insurance

Referral program

Job summary

Family Pet Hospital in Longmont, CO is seeking a friendly Client Care Professional for the front desk. You will greet clients and pets, manage the schedule, check clients in and out, handle payments, and keep the lobby running smoothly even when it is busy or emotional.

We value calm, compassionate communication and teamwork. Training is provided for practice software and veterinary terms, and we emphasize Fear Free care.

Qualifications

• Front desk role handling schedule, check-in/out, and payments.
• Ability to remain calm and supportive with clients during emotional moments.
• Willingness to learn veterinary terminology and software; training provided.

Responsibilities

• Greet clients and pets when they arrive or call
• Schedule appointments and collect patient and client information
• Prepare client forms and records before appointments
• Inform the medical team when patients arrive and pass along details
• Handle check-out, including charges and follow-up scheduling
• Complete end of day cash reconciliation
• Update reminders and client records
• Identify urgent needs and escalate appropriately

Skills

Reading the room

Clear communication

Dependable

Practice management software

Veterinary terminology (plus)

Tools

Practice management software

Job description

Family Pet Hospital — Client Care Professional

Longmont, CO

Pay: $20.00 – $24.00 per hour

We are not your average vet clinic.

At Family Pet Hospital, Fear Free is not a badge on the wall. It’s how we actually practice. We take time with patients. We explain everything to clients. We hold ourselves to a high standard because that’s what the animals in our care deserve.

We are a small, close-knit team that genuinely enjoys coming to work together. We are looking for someone who fits that.

About this role

This is a front desk role. You are the first and last person a client talks to. You’ll manage the schedule, check clients in and out, handle payments, and keep the lobby running smoothly, even when it’s busy or emotional.

What you’ll do

• Greet clients and pets when they walk in or call
• Schedule appointments and collect patient and client information
• Prepare client forms and records before appointments
• Let the medical team know when patients arrive and pass along important details
• Handle check-out, including charges, follow-up scheduling, and payment
• Complete end of day cash reconciliation
• Update reminders and client records
• Notice when something needs urgent attention and tell the right person

What we’re looking for

• Someone who reads the room. You know when a client needs information and when they just need someone to listen
• Clear, warm communication, whether it’s a first puppy visit or a hard goodbye
• Dependable. You show up, follow through, and don’t leave gaps for others to fill
• Comfort with practice management software, or willingness to learn
• Knowledge of veterinary terminology is a plus, but not required. We will train you

Our values

We take care of pets, people, and each other. We are honest, we listen first, and we don’t take ourselves too seriously. We have each other’s backs and never let a teammate struggle alone.

• Health insurance, 99.9% covered by FPH
• PTO
• 401k / retirement
• Fear Free certification covered after 90 days

Job Type: Full-time

• 401(k)
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• This role means handling warm moments and hard ones, sometimes back to back. A client checking in a new puppy, then a client saying goodbye to a pet. Describe a time you stayed steady and supported someone during an emotional or stressful situation. What did you do?
• Tell us about a time you were responsible for closing out the day or handing off work to someone else. How did you make sure nothing got dropped?
• When the lobby is full, the phone is ringing, and a client needs extra time, how do you decide what to handle first?
• Our hours are Monday through Friday 8 to 6, with a Saturday shift from 9 to 1 on a rotating basis. Are you available to work these hours, including Saturdays?

Ability to Commute:

• Longmont, CO 80504 (Required)

Ability to Relocate:

• Longmont, CO 80504: Relocate before starting work (Required)