Pet-First Veterinary Route Specialist

Gateway Services Inc.; Los Angeles (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Overtime pay

Health insurance

Life/AD&D/LTD insurance

401(k) with employer match

Tuition assistance

Paid holidays & PTO

Career development

Meaningful work

Job summary

Gateway Services Inc. is hiring a Veterinary Route Service Specialist in Los Angeles. You will be the face of our company to veterinary clinics and pet parents, handling pickups and deliveries with dignity and care on an assigned route.

This role requires independence, strong organization, and the ability to work in emotionally sensitive environments while maintaining accuracy and professionalism.

Qualifications

• High school diploma or GED required.
• Prior customer service experience preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends or holidays as needed.

Responsibilities

• Review daily routes, load required equipment, and ensure items are correct before departure.
• Visit assigned veterinary clinics, maintain professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of environments.
• Use company technology to scan pets at pickup and delivery; verify names, IDs, and instructions.
• Document requests and complete follow-through; assist with clinic communications.
• Interact with pet parents with compassion and professionalism.
• Unload pets at Care Center and complete scanning and handoff to Operations.
• Maintain responsibility for each pet until received and documented.
• Serve as primary contact for clinics and address questions promptly.
• Deliver high-quality service and gather feedback to improve the clinic experience.
• Complete route stops accurately and on time; follow safety policies.

Skills

Customer service experience

CRM systems

Mobile technology

Driver's license

Education

High school diploma or GED

Tools

CRM systems

Job description

Gateway Services Inc. is hiring a Veterinary Route Service Specialist in Los Angeles. You will be the face of our company to veterinary clinics and pet parents, handling pickups and deliveries with dignity and care on an assigned route.

This role requires independence, strong organization, and the ability to work in emotionally sensitive environments while maintaining accuracy and professionalism.