Field Veterinary Route Service Specialist

Gateway-Services-Inc; Memphis (TN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Company-paid Life, AD&D, LTD insurance

401(k) with employer match

Tuition assistance

Paid holidays and PTO

Career development opportunities

Job summary

Gateway Services Inc. is seeking a Veterinary Route Service Specialist in Memphis, TN to act as the primary face-to-face representative for veterinary clinics and pet parents.

You will manage a demanding route, deliver pets with dignity, and ensure accuracy in pickups and handoffs. This role requires independence, reliability, and strong organizational skills to handle emotionally sensitive situations, with training provided for those new to pet aftercare.

Qualifications

• High school diploma or GED required.
• Prior customer service or route-based experience preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure.
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
• Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions.
• Accurately document requests and complete all follow through.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
• Maintain full responsibility for each pet until properly received and documented.
• Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly.
• Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience.
• Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies.
• Maintain cleanliness and professionalism of vehicle, equipment, and uniform.
• Support basic account related administrative tasks.
• Provide clinics with information on available services and commemorative options; distribute approved materials.
• Identify service opportunities and refer potential leads to Business Development

Skills

Customer service

Route experience

Education

High school diploma or GED

Driver's license

Job description

Gateway Services Inc. is seeking a Veterinary Route Service Specialist in Memphis, TN to act as the primary face-to-face representative for veterinary clinics and pet parents.

You will manage a demanding route, deliver pets with dignity, and ensure accuracy in pickups and handoffs. This role requires independence, reliability, and strong organizational skills to handle emotionally sensitive situations, with training provided for those new to pet aftercare.