Compassionate Pet Care Route Specialist

Gateway Services Inc.; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Overtime eligibility

Health insurance

Life/AD&D/LTD insurance

401(k) match

Tuition assistance

Paid holidays

Career development

Meaningful work

Job summary

Gateway Services Inc. is seeking a Customer Service Representative/Route Service Representative for the West Coast, based in Los Angeles.

This role is field-based, not a desk job, and involves handling pets with care and professionalism while managing a demanding route for veterinary clinics and pet parents. You will build trusted clinic relationships, ensure safe handling and timely pickups and deliveries, and document details with accuracy.

Qualifications

• High school diploma or GED required.
• Prior customer service, account management, or route-based experience preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure.
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
• Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions.
• Accurately document requests and complete all follow through.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
• Maintain full responsibility for each pet until properly received and documented.
• Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly.
• Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience.
• Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies.
• Maintain cleanliness and professionalism of vehicle, equipment, and uniform.
• Support basic account related administrative tasks.
• Provide clinics with information on available services and commemorative options; distribute approved materials.
• Identify service opportunities and refer potential leads to Business Development

Skills

Customer service

Route-based experience

CRM systems

Mobile technology

Valid driver’s license

Education

High school diploma or GED

Tools

None

Job description

Gateway Services Inc. is seeking a Customer Service Representative/Route Service Representative for the West Coast, based in Los Angeles.

This role is field-based, not a desk job, and involves handling pets with care and professionalism while managing a demanding route for veterinary clinics and pet parents. You will build trusted clinic relationships, ensure safe handling and timely pickups and deliveries, and document details with accuracy.