Pet Care Route Specialist — Build Trusted Clinic Relationships

Gateway-Services-Inc; Sampson (SC); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with employer match

Tuition assistance (up to $2,000)

Paid holidays and PTO

Career development and advancement

Job summary

Gateway Services Inc. is seeking a Veterinary Route Service Specialist to manage a demanding route, interact with veterinary clinics, and transport pets with dignity.

This full-time, on-site role requires physical activity, reliability, and exceptional attention to detail to ensure accurate pickups and deliveries. The position emphasizes compassionate client relations, adherence to safety standards, and professional conduct on every stop, with a supportive team and opportunities for growth

Qualifications

• High school diploma or GED required.
• Valid driver’s license with a clean driving record.
• Prior customer service, account management, or route-based experience preferred.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure.
• Visit assigned veterinary clinics, maintain relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
• Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions.
• Accurately document requests and complete all follow through.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
• Maintain full responsibility for each pet until properly received and documented.
• Serve as the primary point of contact for clinics, building strong relationships and addressing questions promptly.
• Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience.
• Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies.
• Maintain cleanliness and professionalism of vehicle, equipment, and uniform.
• Support basic account related administrative tasks.
• Provide clinics with information on available services and commemorative options; distribute approved materials.
• Identify service opportunities and refer potential leads to Business Development

Skills

Customer service

Reliability

Attention to detail

Communication skills

Compassionate

Education

High school diploma or GED

Tools

CRM systems

Mobile tech

Job description

Gateway Services Inc. is seeking a Veterinary Route Service Specialist to manage a demanding route, interact with veterinary clinics, and transport pets with dignity.

This full-time, on-site role requires physical activity, reliability, and exceptional attention to detail to ensure accurate pickups and deliveries. The position emphasizes compassionate client relations, adherence to safety standards, and professional conduct on every stop, with a supportive team and opportunities for growth