Pet-First Veterinary Receptionist — Front Desk Hero

Universal Pet Hospital; Palo Alto (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discount

Job summary

Universal Pet Hospital in Palo Alto seeks a friendly Veterinary Receptionist to greet clients and their pets, manage the schedule, answer calls, and support the veterinary team.

The role requires compassionate communication, multitasking in a fast-paced clinic, handling payments, and keeping the reception area welcoming. Weekend availability is required, and prior vet clinic experience is a plus, with training offered.

Qualifications

• Excellent people skills and professional, compassionate attitude.
• Ability to juggle phone calls, check-ins, and animal handling with calm under pressure.
• Prior experience in a veterinary clinic or strong customer service background with a love for animals.

Responsibilities

• Greet clients and their pets with warmth and a smile.
• Manage appointments and keep the clinic schedule organized.
• Answer calls and provide pet-care information, serving as the link between medical team and clients.
• Process payments, manage records, and assist with basic animal handling during exams.
• Keep reception area clean, organized, and welcoming.

Skills

People skills

Customer service

Communication

Multitasking

Vet clinic experience

Weekend availability

Tools

Scheduling software

Job description

Universal Pet Hospital in Palo Alto seeks a friendly Veterinary Receptionist to greet clients and their pets, manage the schedule, answer calls, and support the veterinary team.

The role requires compassionate communication, multitasking in a fast-paced clinic, handling payments, and keeping the reception area welcoming. Weekend availability is required, and prior vet clinic experience is a plus, with training offered.