Pet-First Front Desk Specialist (Part-Time)

Animal Clinic Downtown; Owings Mills (MD); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Employee pet care discount

EAP

Job summary

Owings Mills Veterinary Center is seeking a part-time Client Service Representative to join our front desk team in Owings Mills, MD. You’ll be the welcoming face for clients and their pets, handling check-ins, scheduling, payments, and basic receptionist duties while supporting the veterinary team.

The right candidate has 1–3 years in a veterinary clinic or medical office, strong communication, multitasking skills, and comfort with payments. A positive, team-oriented attitude is essential.

Qualifications

• 1–3 years of experience in a veterinary clinic or medical office.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency (email, Word/Excel, scheduling systems).
• Comfort handling payments and deposits.
• A general understanding of veterinary terminology is helpful.
• Ability to recognize urgent vs routine concerns when speaking with clients.
• A positive, team-oriented attitude and willingness to learn.

Responsibilities

• Greeting clients and pets and providing excellent customer service
• Answering phones and scheduling appointments
• Creating estimates, invoices, and processing payments
• Helping clients understand services, products, and wellness recommendations
• Maintaining a clean, organized lobby and reception area
• Managing records and ensuring patient information is current
• Coordinating lab results and referral communication
• Assisting with patient check-ins, including weighing pets
• Supporting opening and closing procedures
• Learning and assisting with basic veterinary assistant tasks as needed

Skills

Customer service

Communication

Multitasking

Basic computer skills

Payment handling

Veterinary terminology

Triage awareness

Job description

Owings Mills Veterinary Center is seeking a part-time Client Service Representative to join our front desk team in Owings Mills, MD. You’ll be the welcoming face for clients and their pets, handling check-ins, scheduling, payments, and basic receptionist duties while supporting the veterinary team.

The right candidate has 1–3 years in a veterinary clinic or medical office, strong communication, multitasking skills, and comfort with payments. A positive, team-oriented attitude is essential.