Pet Care Front Desk Specialist — Flexible Hours & Benefits

Alliance Animal Health; Orchard Park (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Comprehensive Benefits (health, dental

Vision

401k & 401K matching

Life & supplemental insurance

HSA & FSA

Paid Vacation and Sick Time

Continuing Education Allowance

Tuition Reimbursement

Career Development Opportunities

Referral Bonus Program

Pet Discounts

Job summary

Orchard Park Veterinary Medical Center is seeking a Client Service Representative to create a welcoming experience from check-in to check-out and support the veterinary team with scheduling, record-keeping, and front desk operations.

Qualified candidates have at least 1 year in reception or customer service, strong communication skills, and are comfortable using Microsoft Office and veterinary software. Evening/weekend shifts may apply; benefits and competitive compensation are offered.

Qualifications

• High school diploma or equivalent.
• 1 year of receptionist or customer service experience; veterinary or medical office experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational, time management, and multitasking abilities.
• Detail-oriented with accurate data entry and recordkeeping skills.
• Proficient with Microsoft Office and comfortable learning veterinary practice management software.
• Ability to operate a multi-line phone system, perform clerical tasks, and process payments.
• Basic knowledge of animal behavior and veterinary terminology, or willingness to learn.
• Strong critical thinking, problem-solving, and decision-making skills.
• Team player with the ability to work collaboratively in a fast-paced environment.
• Compassionate, professional, and passionate about providing exceptional care to pets and their owners.
• Flexible to work evenings, weekends, holidays, and other scheduled shifts as needed.

Responsibilities

• Greet clients and patients with a friendly, professional attitude and ensure a positive visit.
• Answer and direct phone calls, schedule appointments, and confirm upcoming visits.
• Check patients in and out, prepare medical records, and maintain accurate client and patient information.
• Process invoices and payments, including cash, credit cards, checks, and CareCredit transactions.
• Monitor client wait times and communicate updates as needed to provide excellent service.
• Use veterinary practice management software to schedule appointments and maintain records.
• Obtain patient histories, vaccination records, and complete required paperwork.
• Support the veterinary team by directing medical questions to licensed technicians or veterinarians when appropriate.
• Help maintain a clean, organized, and welcoming reception area.
• Assist with training new team members and perform other duties as assigned.

Skills

Receptionist

Customer service

Multitasking

Microsoft Office

Data entry

Phone system

Education

High school diploma

Tools

Practice management software

Job description

Orchard Park Veterinary Medical Center is seeking a Client Service Representative to create a welcoming experience from check-in to check-out and support the veterinary team with scheduling, record-keeping, and front desk operations.

Qualified candidates have at least 1 year in reception or customer service, strong communication skills, and are comfortable using Microsoft Office and veterinary software. Evening/weekend shifts may apply; benefits and competitive compensation are offered.