Veterinary Client Concierge — Front Desk & Support

VetEvolve; Hampstead (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

Manchester Veterinary Services in Manchester, MD seeks a Client Service Representative to create a positive first impression for clients and pets. You will manage client communications, maintain records, and support the veterinary team in delivering outstanding patient care.

Responsibilities include greeting clients, check-in/out, scheduling, handling payments, and assisting with prescriptions and product sales. A team-focused, compassionate professional is encouraged to apply.

Qualifications

• High school diploma or equivalent required.
• Experience with animals or in veterinary settings valued.
• Proficient computer and data entry skills.
• Strong written and verbal communication.

Responsibilities

• Greet clients and patients warmly and provide empathetic service.
• Check-in and check-out patients and relay status to staff.
• Maintain client communications by phone, email, and mail; follow-ups.
• Schedule and confirm appointments; triage based on urgency.
• Explain hospital services, wellness care, vaccines, diagnostics, and post-care.

Skills

Communication

Data entry

Computer literacy

Scheduling

Customer service

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Job description

Manchester Veterinary Services in Manchester, MD seeks a Client Service Representative to create a positive first impression for clients and pets. You will manage client communications, maintain records, and support the veterinary team in delivering outstanding patient care.

Responsibilities include greeting clients, check-in/out, scheduling, handling payments, and assisting with prescriptions and product sales. A team-focused, compassionate professional is encouraged to apply.