Pet Emergency Client Care Specialist

Innovetive PetCare; Knoxville (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Animal Emergency & Specialty Center of Knoxville is seeking a dedicated Veterinary Receptionist to greet clients, manage appointments, and support our care teams in a fast-paced emergency and specialty setting.

You will handle check-ins, answer questions, process payments, and maintain confidential records while delivering compassionate service to pets and their families. A high school diploma is required, with additional education a plus.

Qualifications

• Minimum 1 year in veterinary client service or reception preferred.
• Experience with emergency or specialty care is a plus.
• Excellent communication and interpersonal skills.
• Ability to stay calm and be compassionate in stressful situations.
• Strong organizational and multitasking abilities.

Responsibilities

• Welcome clients and patients with empathy and professionalism.
• Manage check-ins/check-outs and scheduling.
• Answer questions and address client concerns promptly.
• Communicate with veterinary staff to coordinate care.
• Process payments and maintain accurate financial records.
• Explain treatments and discharge instructions to clients.

Skills

Customer service

Communication

Multitasking

Attention to detail

POS / payments

Education

High school diploma or equivalent

Associate degree or higher (plus)

Tools

POS systems

Job description

Animal Emergency & Specialty Center of Knoxville is seeking a dedicated Veterinary Receptionist to greet clients, manage appointments, and support our care teams in a fast-paced emergency and specialty setting.

You will handle check-ins, answer questions, process payments, and maintain confidential records while delivering compassionate service to pets and their families. A high school diploma is required, with additional education a plus.