Front Desk Veterinary Client Care Specialist

Animal Emergency & Specialty Center of Knoxville; Knoxville (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Animal Emergency & Specialty Center of Knoxville is seeking a Veterinary Receptionist / Client Care Representative in Knoxville, TN. You will be the first contact for pet owners, delivering compassionate service during stressful moments and coordinating with the medical team to support patient care.

Primary responsibilities include client check-ins, payments, and scheduling, with a focus on accurate records and clear communication.

Qualifications

• At least 1 year of veterinary client service or veterinary receptionist experience.
• Strong customer service background with ability to handle challenging situations professionally.
• Familiarity with appointment scheduling and medical record documentation.

Responsibilities

• Greet clients with empathy and professionalism and manage check-ins/outs.
• Answer questions, provide updates, and support communication between clients and staff.
• Process payments, invoices, and maintain financial records.
• Prepare and maintain accurate medical records and confidentiality of information.
• Coordinate with veterinarians and support staff to ensure seamless care.

Skills

Communication

Multitasking

Customer service

Empathy

Education

High school diploma

Associate degree

Tools

POS systems

Job description

Animal Emergency & Specialty Center of Knoxville is seeking a Veterinary Receptionist / Client Care Representative in Knoxville, TN. You will be the first contact for pet owners, delivering compassionate service during stressful moments and coordinating with the medical team to support patient care.

Primary responsibilities include client check-ins, payments, and scheduling, with a focus on accurate records and clear communication.