ER Veterinary Receptionist — Full-Time, Compassionate Care

Accreditation Council for Graduate Medical Education; Knoxville (TN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

3x12 hour shift rotations

Employee discounts

401(k) retirement plan

Job summary

AESC Knoxville, part of the Innovetive Petcare network, is seeking two full-time Veterinary Receptionists for our 24/7 emergency and specialty hospital in Knoxville, TN. Prior healthcare or veterinary reception experience is preferred, with schedules including day and evening shifts and potential 3x12-hour rotations.

As the first point of contact for anxious pet owners, you will manage front desk tasks, triage communication, and support the medical team in a fast-paced setting while enjoying

Qualifications

• Minimum 1 year of experience in a healthcare, veterinary, emergency, dental, or medical reception setting.
• Ability to thrive in a fast-paced, high-volume environment.
• Strong multitasking and organizational skills.
• Excellent written and verbal communication skills.
• Comfortable working evenings, rotating weekends, and holidays.
• Dependable and adaptable with strong attention to detail.

Responsibilities

• Greet clients professionally and compassionately during emergency and specialty visits.
• Manage high call volume and multi-line phone systems.
• Accurately check patients in and out.
• Maintain efficient patient flow between reception and medical teams.
• Communicate wait times, triage processes, and updates to clients.
• Relay accurate information between doctors, technicians, and pet owners.
• Process payments and manage POS transactions.
• Maintain detailed and confidential medical records.
• Assist with scheduling specialty rechecks and follow-ups.
• Work closely with ER doctors, specialty teams, and technicians.
• Maintain a clean, organized, and professional reception area.
• Support hospital efficiency during peak caseload times.

Skills

Healthcare experience

Emergency environment

High-volume reception

Multitasking

Communication skills

Job description

AESC Knoxville, part of the Innovetive Petcare network, is seeking two full-time Veterinary Receptionists for our 24/7 emergency and specialty hospital in Knoxville, TN. Prior healthcare or veterinary reception experience is preferred, with schedules including day and evening shifts and potential 3x12-hour rotations.

As the first point of contact for anxious pet owners, you will manage front desk tasks, triage communication, and support the medical team in a fast-paced setting while enjoying