Weekend Overnight Veterinary Receptionist – Emergency Care

Animal Emergency & Specialty Center of Chattanooga; Chattanooga (TN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

Animal Emergency & Specialty Center of Chattanooga is seeking a friendly Veterinary Client Service Representative to join our emergency team in Chattanooga, TN. You will be the first point of contact, greeting clients and their pets with care, handling calls, and coordinating appointments in a fast-paced hospital.

The role focuses on compassionate client service, accurate record-keeping, and smooth front-desk operations while supporting veterinarians and techs during emergencies and specialty

Qualifications

• High school diploma or equivalent.
• Previous experience as a veterinary receptionist, veterinary client service representative, veterinary assistant, veterinary technician, or animal hospital receptionist preferred.
• Experience in a veterinary emergency hospital, specialty hospital, or fast-paced veterinary clinic is a plus.
• Strong verbal and written communication skills with a high level of empathy and emotional intelligence.
• Ability to remain calm, professional, and organized in high-stress or emergency situations.
• Ability to multitask and prioritize competing responsibilities in a fast-paced veterinary environment.
• Basic understanding of veterinary terminology, common medical conditions, and emergency presentations.
• Experience with veterinary practice management or EMR software; familiarity with Instinct or VIA is a plus.
• Comfortable handling financial transactions and confidently discussing estimates, payments, and treatment costs with clients.
• Strong attention to detail and ability to maintain accurate medical and financial records.

Responsibilities

• Greet clients and their pets with a compassionate, professional, and welcoming approach in a fast-paced veterinary emergency hospital.
• Answer incoming phone calls, respond to client questions, and provide exceptional veterinary customer service.
• Serve as a key liaison between clients, veterinarians, veterinary technicians, and referring primary care veterinarians (pDVMs).
• Provide timely patient updates and communicate care information under the direction of the veterinary medical team.
• Support clients with empathy and professionalism during stressful, emotional, and emergency situations.
• Collect deposits and process payments for emergency veterinary services, procedures, and hospitalization.
• Clearly explain estimates, pricing, payment policies, and financial requirements to clients.
• Educate clients about third-party financing options, including CareCredit and Scratchpay.
• Review charges and perform basic financial audits to help ensure accurate invoices.
• Schedule and coordinate emergency veterinary appointments, specialty consultations, rechecks, and patient visits.
• Triage incoming calls and assist with coordinating urgent patient admissions under hospital protocols.
• Maintain accurate patient information and appointment details in the EMR system.
• Coordinate patient flow, client visits, and communication between front desk and clinical teams.
• Complete and process patient intake forms, consent forms, treatment authorizations, and other medical documentation.
• Obtain and accurately enter client and patient information into the hospital’s EMR system.
• Maintain organized, accurate, and up-to-date veterinary medical records.
• Prepare documentation and paperwork for specialty procedures, hospitalized patients, and emergency cases.
• Maintain a clean, organized, and professional veterinary reception area and client lobby.
• Work closely with veterinarians, veterinary technicians, assistants, and other hospital staff to support efficient patient care and workflow.
• Escort clients and patients to exam rooms and coordinate patient visitation.
• Help ensure clear and timely communication between front desk and medical team.
• Remain calm, organized, and compassionate while assisting with emergency veterinary triage and patient intake.
• Prioritize incoming calls, client needs, and administrative tasks in a high-volume emergency environment.
• Prepare and manage documentation for emergency procedures, specialty services, and hospitalized patients.
• Support the veterinary team during urgent situations while maintaining excellent client communication.

Skills

Customer service

Empathy

Communication

Calm under pressure

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

EMR software

Instinct

VIA

Job description

Animal Emergency & Specialty Center of Chattanooga is seeking a friendly Veterinary Client Service Representative to join our emergency team in Chattanooga, TN. You will be the first point of contact, greeting clients and their pets with care, handling calls, and coordinating appointments in a fast-paced hospital.

The role focuses on compassionate client service, accurate record-keeping, and smooth front-desk operations while supporting veterinarians and techs during emergencies and specialty