Pet Clinic CSR: Compassionate Client Care & Scheduling

Destination Pet, LLC; Arlington (TN); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet LLC is seeking a Customer Service Representative (CSR) at BrownDog Lodge Veterinary Clinic to be the first point of contact for clients, handling appointments, inquiries, and administrative tasks that ensure smooth operation.

The role emphasizes empathy for pets and clients, teamwork with veterinarians, and maintaining confidentiality. Pay starts at $13.00-$15.00/hour DOE, with DailyPay access and benefits like telehealth and a 401k.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with computers and, ideally, practice management software.
• A professional appearance and demeanor, with genuine compassion for pets and their owners.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion, understanding, and problem-solving skills.
• Uphold our hospital’s standards for client confidentiality and service excellence.
• Other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Professionalism

Tools

Practice management software

Computer proficiency

Job description

Destination Pet LLC is seeking a Customer Service Representative (CSR) at BrownDog Lodge Veterinary Clinic to be the first point of contact for clients, handling appointments, inquiries, and administrative tasks that ensure smooth operation.

The role emphasizes empathy for pets and clients, teamwork with veterinarians, and maintaining confidentiality. Pay starts at $13.00-$15.00/hour DOE, with DailyPay access and benefits like telehealth and a 401k.