Customer Service Representative (Flexible Working Hours)

Destination Pet; Arlington (TN); Hybrid; USD 18,000 - 21,000; Part time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Employee discounts

Job summary

BrownDog Lodge Veterinary Clinic in Arlington, TN is seeking a Customer Service Representative with flexible working hours. You will be the first point of contact, handling calls, emails, appointments, and payments while upholding patient confidentiality and excellent service.

This part-time role fits a team-focused environment and offers telehealth-related duties and benefits. Key responsibilities include welcoming clients, coordinating schedules, processing payments, and collaborating with

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Strong communication, interpersonal, and organizational skills.
• Proficiency with computers and practice management software.

Responsibilities

• Welcome clients and patients warmly and professionally.
• Answer calls and emails promptly with accurate information.
• Manage appointment scheduling and client flow.
• Process payments and maintain client/patient records.
• Collaborate with veterinarians and staff to support patient care.
• Handle client concerns with discretion and problem-solving.

Skills

Communication skills

Multitasking

Professionalism

Education

Experience in customer service or veterinary/healthcare

Tools

Practice management software

Job description

## Customer Service Representative (Flexible Working Hours)Apply: BrownDog Lodge Veterinary- Arlington, TN: Part time: Posted Yesterday: JR108902**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**As the first point of contact for our clients, you will set the tone for our hospital’s commitment to excellence. The ideal candidate is poised, compassionate, and able to manage multiple priorities with grace. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital.We’re currently sniffing out our next**Customer Service Representative**at ***BrownDog Lodge*****Veterinary Clinic**At ***BrownDog Lodge*****Veterinary Clinic**, we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished **Client Service Representative (CSR)** to join our dedicated team and help us deliver customer excellence with each client and patient. Perks & Pay:Telehealth, 401k and Pet InsurancePay starts at **$13.00 - $15.00/hour DOE**Access your earned wages anytime with **DailyPay.**Reporting To:General Manager What You Bring to the Table:* Previous experience in a client service role (veterinary or healthcare preferred)* Exceptional communication, interpersonal, and organizational skills* Strong attention to detail and ability to multitask in a fast-paced environment* Proficiency with computers and, ideally, practice management software* A professional appearance and demeanor, with genuine compassion for pets and their owners What You'll Be Doing (Besides Making Furry Friends for Life):* Welcome clients and patients with warmth, professionalism, and empathy* Answer phone calls and emails promptly while providing accurate information* Manage appointment scheduling and maintain efficient client flow* Process payments and maintain precise client and patient records* Collaborate closely with veterinarians and medical staff to support patient care* Handle client concerns with discretion, understanding, and problem-solving skills* Uphold our hospital’s standards for client confidentiality and service excellence* Other duties as assigned **Why Join*****BrownDog Lodge*****Veterinary Clinic?*** A refined, team-oriented environment dedicated to client satisfaction and patient care* Competitive compensation and comprehensive benefits* Opportunities for professional development and continuing education* Employee discounts for veterinary services and products If you are a client-focused professional who thrives in an environment of excellence and compassion, we invite you to apply and become part of the ***BrownDog Lodge*****Veterinary Clinic** team.# Shifts scheduled 3 days per week and every other Saturday.