Pet Clinic Client Experience Specialist

VCA Animal Hospitals, Inc; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid vacation

401(k)

Pet discounts

Job summary

VCA Cat Hospital of Chicago is seeking an experienced Client Service Representative to join our front desk team. You will greet clients, answer calls, schedule appointments, process payments, and help clients select products and services to support their pets’ health.

The ideal candidate is personable, professional, and dedicated to delivering outstanding client service. Veterinary/front-desk experience is a plus, with strong communication and empathy.

Responsibilities

• Greeting visitors and answering telephones
• Scheduling and confirming appointments
• Processing payments and explaining fees
• Educating clients on products and services for pets
• Managing medical records and hospital communications
• Maintaining a neat, clean facility and reception area

Job description

VCA Cat Hospital of Chicago is seeking an experienced Client Service Representative to join our front desk team. You will greet clients, answer calls, schedule appointments, process payments, and help clients select products and services to support their pets’ health.

The ideal candidate is personable, professional, and dedicated to delivering outstanding client service. Veterinary/front-desk experience is a plus, with strong communication and empathy.