Pet Clinic Client Experience Coordinator

Marsveterinary; Herndon (VA); On-site; USD 24,383 - 31,161; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Continuing Education Allowance

Job summary

Marsveterinary, located in Herndon, Virginia, is seeking a Client Service Coordinator to manage client and pet flow, maximizing the productivity of our veterinary medical team. Responsibilities include educating clients, handling client documentation, and ensuring excellent service. The ideal candidate will possess strong communication, organizational skills, and have relevant customer service experience. We offer a comprehensive benefits package, including health care and retirement plans, to support both you and your pets.

Qualifications

• Must have at least 1 year of related experience in customer service.
• Ability to work confidently around pets and manage multiple tasks effectively.
• Strong written and verbal communication skills, including fluency in English.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Educate clients about pet health needs and services.
• Maximize hospital productivity by managing client interactions.

Skills

Communication skills

Client service skills

Problem solving skills

Organizational ability

Mathematical ability

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Marsveterinary, located in Herndon, Virginia, is seeking a Client Service Coordinator to manage client and pet flow, maximizing the productivity of our veterinary medical team. Responsibilities include educating clients, handling client documentation, and ensuring excellent service. The ideal candidate will possess strong communication, organizational skills, and have relevant customer service experience. We offer a comprehensive benefits package, including health care and retirement plans, to support both you and your pets.