Pet Client Services Specialist

Park Centre Animal Hospital; Alameda (CA); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with employer match

Paid time off

Job summary

National Veterinary Associates (NVA) is seeking a Customer Service Representative to act as a liaison for customer accounts, providing product and service information and resolving issues with accuracy and efficiency.

The role involves responding to inquiries across channels, processing orders, maintaining records, scheduling appointments, and educating clients on animal husbandry and wellness care. Benefits are provided; location is Alameda, CA.

Qualifications

• Experience providing customer service with empathy and professionalism.
• Ability to respond promptly to inquiries across channels.
• Familiarity with handling orders and client applications.
• Knowledge of basic quote/estimate concepts and documentation.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries and communicate across channels.
• Acknowledge and resolve customer complaints and deescalate when needed.
• Process orders, forms, and new client applications; keep records of interactions.
• Schedule appointments and manage traffic flow; educate clients on standard recommendations.

Skills

Customer service

Multichannel support

Problem solving

Record keeping

Scheduling

Job description

National Veterinary Associates (NVA) is seeking a Customer Service Representative to act as a liaison for customer accounts, providing product and service information and resolving issues with accuracy and efficiency.

The role involves responding to inquiries across channels, processing orders, maintaining records, scheduling appointments, and educating clients on animal husbandry and wellness care. Benefits are provided; location is Alameda, CA.