Pet Care Route Specialist | Compassionate CSR

Gateway-Services-Inc; Sandston (VA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with employer match

Tuition assistance (up to $2,000)

Paid holidays and PTO

Career development and internal growth

Job summary

Gateway Services is seeking a Customer Service Representative/Route Service Representative in Sandston, VA. This full-time, hourly role centers on face‑to‑face client relations, accurate pickups, and compassionate handling of pets along a fixed route.

You will service veterinary clinics, manage daily routes, and ensure timely, accurate documentation with a focus on dignity and safety for every animal.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with a clean driving record.
• Prior customer service, account management, or route-based experience preferred.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure.
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
• Use company technology to scan pets at pickup and delivery; double‑check names, IDs, and instructions.
• Accurately document requests and complete all follow‑through.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
• Maintain full responsibility for each pet until properly received and documented.
• Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly.
• Deliver consistent, compassionate, high‑quality service while gathering feedback to improve the clinic experience.
• Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies.
• Maintain cleanliness and professionalism of vehicle, equipment, and uniform.
• Support basic account‑related administrative tasks.
• Provide clinics with information on available services and commemorative options; distribute approved materials.
• Identify service opportunities and refer potential leads to Business Development.

Skills

Customer service

Route-based experience

CRM systems

Education

High school diploma or GED

Job description

Gateway Services is seeking a Customer Service Representative/Route Service Representative in Sandston, VA. This full-time, hourly role centers on face‑to‑face client relations, accurate pickups, and compassionate handling of pets along a fixed route.

You will service veterinary clinics, manage daily routes, and ensure timely, accurate documentation with a focus on dignity and safety for every animal.