Compassionate Pet Care Route Specialist

Gateway Services Inc.; Poynette (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Overtime eligibility

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

LTD insurance

401(k) with employer match

Tuition assistance

Paid holidays

Paid time off

Career development

Meaningful work

Job summary

Gateway Services Inc. is seeking a Customer Service Representative to serve as the frontline contact with veterinary clinics and pet parents. You will manage assigned routes, ensure safe handling and timely pickups and deliveries, and uphold professional standards in emotionally sensitive environments.

This role emphasizes accuracy, independence, and strong communication while supporting clinic partners and maintaining vehicle and equipment standards. Training provided.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Review daily routes, load required equipment, and ensure all items are correct before departure.
• Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures.
• Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
• Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions.
• Accurately document requests and complete all follow through.
• Interact with pet parents occasionally, with compassion and professionalism.
• Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
• Maintain full responsibility for each pet until properly received and documented.
• Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly.
• Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience
• Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies

Skills

Customer service

Communication

Relationship building

Organizational skills

Reliability

Compassion

Attention to detail

Education

High school diploma or GED

Valid driver’s license

CRM systems experience

Tools

CRM systems

Job description

Gateway Services Inc. is seeking a Customer Service Representative to serve as the frontline contact with veterinary clinics and pet parents. You will manage assigned routes, ensure safe handling and timely pickups and deliveries, and uphold professional standards in emotionally sensitive environments.

This role emphasizes accuracy, independence, and strong communication while supporting clinic partners and maintaining vehicle and equipment standards. Training provided.