Compassionate Pet Care Route Specialist

Gateway Services Inc.; Middleborough (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Gateway Services Inc. in Middleborough, MA is seeking a Temporary Customer Service Representative/Route Service Representative to be the face of our company at veterinary clinics and with pet parents.

You will manage a demanding route, handle pets with precision and care, and document requests accurately in a fast-paced, non-desk environment. This role requires professionalism, reliability, and compassionate service.

Qualifications

• High school diploma or GED required.
• Prior customer service or route-based experience preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.

Responsibilities

• Review daily routes and ensure all items are correct before departure.
• Visit veterinary clinics and maintain professional relationships.
• Retrieve deceased pets respectfully and document requests accurately.
• Use company technology to scan pets at pickup/delivery and verify details.
• Interact with pet parents with compassion and professionalism.

Skills

Customer service

Route management

Reliability

Attention to detail

Education

High school diploma or GED

Tools

CRM systems

Mobile technology

Job description

Gateway Services Inc. in Middleborough, MA is seeking a Temporary Customer Service Representative/Route Service Representative to be the face of our company at veterinary clinics and with pet parents.

You will manage a demanding route, handle pets with precision and care, and document requests accurately in a fast-paced, non-desk environment. This role requires professionalism, reliability, and compassionate service.