Pet Care Operations Leader | Flexible Schedule, 401K & PTO

Creature Comforts Pet Resort; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Flexible Schedule

Employee Discount on Services and Ret

401K

PTO

Job summary

Creature Comforts Pet Resort is seeking an Operations/Practice Manager to lead a large-volume pet care facility. This full-time leadership role reports to the General Manager and the Owner, and is accountable for day-to-day operations, client satisfaction, staff management, and fiscal accountability while ensuring processes and systems are followed.

The PM/OM will manage staffing, operations across boarding, daycare, grooming, and training, and provide hands-on support as needed.

Qualifications

• Education: Min 2-year degree (4-year preferred) in Business/Accounting or Zoological/Animal Science.
• Experience: 3+ years in a Manager/Operations Manager role leading 5+ staff.
• Strong staff management including hiring, training and coaching.
• Pet care facility experience preferred.

Responsibilities

• Hire, coach, coach, monitor and schedule staff, while controlling payroll costs.
• Oversee all facility operations: boarding, daycare, grooming, training and add-ons; ensure safety and cleanliness.
• Assist day-to-day accounting: client accounts, payroll reports, deposits, and reconciliation.
• Hands-on animal care as needed: feeding, administering medication, walking dogs; cleaning tasks.
• Must work weekends and holidays; must be available mornings, afternoons and evenings.
• Must stand 8+ hours and lift 50+ lbs; walk dogs >90 lbs when required.

Skills

Staff management

Customer service

Leadership

Scheduling

Payroll

Operations management

Education

2-year degree in Business/Accounting or Animal Science

Job description

Creature Comforts Pet Resort is seeking an Operations/Practice Manager to lead a large-volume pet care facility. This full-time leadership role reports to the General Manager and the Owner, and is accountable for day-to-day operations, client satisfaction, staff management, and fiscal accountability while ensuring processes and systems are followed.

The PM/OM will manage staffing, operations across boarding, daycare, grooming, and training, and provide hands-on support as needed.