Operations Leader — Pet Care Resort (Flexible Scheduling)

K9 Resorts Luxury Pet Hotel; Stamford (CT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

Health, dental, and vision

Paid time off

Flexible scheduling

Leadership development programs

Employee discounts

Job summary

K9 Resorts Luxury Pet Hotel in Stamford, CT seeks a Senior Operations Assistant Manager to lead and develop teams, partner with the GM, and drive performance across the resort. The role focuses on operations, customer experience, and business growth in a luxury pet care environment.

You’ll manage daily operations, schedule staffing, oversee safety and facilities, and champion a 5‑Star service standard while optimizing KPIs and supporting strategic initiatives.

Qualifications

• Prior management or supervisory experience required.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and team development skills.
• Business-minded with an understanding of operations and performance metrics.
• Excellent communication and problem-solving abilities.
• High emotional intelligence and professionalism.
• Valid driver’s license.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support recruiting, hiring, onboarding, and ongoing training.
• Drive accountability, performance management, and team engagement.
• Lead by example—setting the tone for culture, professionalism, and results.
• Facilitate team meetings, huddles, and continuous feedback.
• Serve as key holder and Manager on Duty (MOD).
• Support scheduling, staffing, and labor management.
• Oversee daily operations to ensure efficiency, cleanliness, and safety.
• Assist with inventory, procurement, and facility maintenance.
• Monitor KPIs and support operational and financial performance.
• Ensure delivery of 5-Star service at every interaction.
• Support conversion of leads, tours, and client retention strategies.
• Handle and resolve high‑level customer concerns.
• Evaluate customer feedback and implement service improvements.
• Act as a Brand Ambassador representing K9 Resorts in the community.
• Support local partnerships, events, and marketing initiatives.
• Help drive awareness and business growth through outreach efforts.

Job description

K9 Resorts Luxury Pet Hotel in Stamford, CT seeks a Senior Operations Assistant Manager to lead and develop teams, partner with the GM, and drive performance across the resort. The role focuses on operations, customer experience, and business growth in a luxury pet care environment.

You’ll manage daily operations, schedule staffing, oversee safety and facilities, and champion a 5‑Star service standard while optimizing KPIs and supporting strategic initiatives.