Pet Resort Assistant Manager — Lead Operations & Pet Care

K9 Resorts Luxury Pet Hotel; Norristown (Montgomery County); On-site; USD 45,000 - 60,000; Full time

Job summary

K9 Resorts Audubon, PA is hiring a Pet Boarding Assistant Manager to help oversee daily operations, ensure an exceptional customer experience, and manage staff across all resort areas. Flexibility is necessary as you may fill in where needed; weekend and holiday hours are required.

The role emphasizes teamwork, pet care excellence, and strong adherence to company values, with opportunities for growth in a family-owned, nationally recognized facility.

Qualifications

• Minimum of 2 years of management experience in pet boarding, kennel management, luxury hospitality, or high-end retail.
• Knowledge and experience in business, supervision, and management.
• Demonstrate a love for dogs.
• Well-organized and detail-oriented.

Responsibilities

• Achieve the mission and goals of K9 Resorts.
• Maintain a strong resort culture by adhering to Company Values and Mission.
• Familiarize yourself with budgets, revenue, and controllable expenses.
• Empower employees to take responsibility for their roles and goals; delegate tasks and expect accountability and feedback.
• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Be knowledgeable of all basic functions of the point-of-sale system.
• Open the building in the morning and ensure its security at closing.
• Provide tours of the facility to potential customers.
• Develop and implement pet feeding/medication schedules, and feed/medicate dogs when necessary.

Skills

Management experience

Pet boarding

Luxury hospitality

High-end retail

Job description

K9 Resorts Audubon, PA is hiring a Pet Boarding Assistant Manager to help oversee daily operations, ensure an exceptional customer experience, and manage staff across all resort areas. Flexibility is necessary as you may fill in where needed; weekend and holiday hours are required.

The role emphasizes teamwork, pet care excellence, and strong adherence to company values, with opportunities for growth in a family-owned, nationally recognized facility.