Pet Resort Operations Leader - Flexible Schedule

Luxury Pet Hotel Investment; Town of Greece (NY); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k)

Health benefits (medical, dental, and视

Flexible scheduling

Training programs

Employee discounts

Job summary

K9 Resorts in New York is seeking aengaging Supervisor to lead daily operations, develop team members, and deliver a seamless 5-star experience for every guest. You will oversee front-of-house and back-of-house teams, ensure quality standards, and drive sales while maintaining pet safety and high service levels.

The role requires prior supervisory experience in a pet-care setting, strong leadership and communication skills, and a flexible schedule including weekends and holidays.

Qualifications

• Prior supervisory or management experience required.
• Background in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and communication skills.
• Sales-oriented mindset with a proactive, lead-from-the-front approach.
• Ability to multitask and thrive in a fast-paced environment.
• High emotional intelligence and professionalism.
• Valid driver’s license required.
• Weekend, holiday, and flexible availability required.

Responsibilities

• Serve as a key holder and Manager on Duty when needed.
• Lead, coach, and support front-of-house and back-of-house teams.
• Ensure team accountability, performance, and adherence to company standards.
• Assist with scheduling, staffing, and daily operational execution.
• Maintain a clean, safe, and organized facility aligned with brand standards.
• Deliver and model 5-Star customer service at every interaction.
• Drive sales by converting inquiries, tours, and walk-ins into enrollments.
• Promote services and packages tailored to each pet parent's needs.
• Lead by example in communication, hospitality, and professionalism.
• Represent the brand at community and marketing events.
• Oversee feeding, medication, and daycare operations.
• Monitor pet health, safety, and behavior, escalating concerns as needed.

Skills

Leadership

Customer service

Sales

Communication

Team coaching

Problem solving

Time management

Job description

K9 Resorts in New York is seeking aengaging Supervisor to lead daily operations, develop team members, and deliver a seamless 5-star experience for every guest. You will oversee front-of-house and back-of-house teams, ensure quality standards, and drive sales while maintaining pet safety and high service levels.

The role requires prior supervisory experience in a pet-care setting, strong leadership and communication skills, and a flexible schedule including weekends and holidays.